01 / CONNECT
One workspace, more of the conversation
Bring chat, voice, SMS, and email into a shared support workflow, with each channel’s connection set up for your business.
Human experience intelligence
Read the room.
Route with reason.
Every conversation starts with a person — how they feel and what they need.KenetiCX brings sentiment-aware routing, full customer context, and plain-English explanations into one contact-center workspace. Give your team the context to make the next call.
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The founder-supported pilot
Four teams. Fourteen days. Your workflow.
Explore KenetiCX free for 14 days with direct support from Kenneth. See Guided Setup, customer history, supervisor escalation, recording controls, reports, and explainable routing at work.
Explore the pilot →One workspace for every channelConversationsBrowser callingAgent assistanceRouting intelligence
The platform
Most tools route a ticket. KenetiCX understands a conversation — then shows your team exactly why.
Bring the work together
Chat, voice, SMS, and email in one shared workflow. WhatsApp is available on request.
Keep the context moving
Conversation history, HubSpot contact context, and the reason for every handoff travel with the customer.
Decide with evidence
See why a conversation was routed, review the patterns behind a proposed change, and approve what happens next.
Built for the work of support
Connect. Equip. Understand.
A single arc from the first message to the smartest next move — with a person in the loop at every step.
02 / EQUIP
Agents start with the context
Conversation history, HubSpot contact context, and handoff reasons sit alongside Co-Agent drafts — ready for your team to review, edit, and send.
03 / UNDERSTAND
See the decision, review the move
Understand why a conversation was routed, examine the patterns in transfers, and preview a proposed topic-routing change before it goes live.
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Intelligence that shows its work.
A routing suggestion should come with more than a recommendation. See the evidence, explore what would change, and decide what happens next. Enhanced routing suggestions require human approval by default.
01
Understand
Read the sentiment and match the conversation to a topic in your knowledge base.
02
Preview
Compare against real history — see what a routing change would have done before you commit.
03
Decide
Approve, adjust, or dismiss. Every decision is logged in configuration history.
Sample workspaceIllustrative preview
JD
Jordan Davis · Customer
Can you help me with a refund for my order?
01 · Matched topic
Refund request
Current route
Billing
Why this route?
This conversation matched a billing topic in the business knowledge base, with customer history attached.
Sample data, not a live workspace. Historical previews compare routing decisions; they do not predict resolution or savings. Suggestions require sufficient history and workspace opt-in.
From agent to supervisor to business
Built around the people doing the work.
One platform, three points of view — each with the controls and context that role actually needs.
For agents
A focused queue
- Browser calling and drafts you choose to send
- Consult a colleague privately before a warm transfer
- Escalate to a supervisor when a conversation needs support
- Capture the outcome in after-call wrap-up
For support leaders
The whole team
- Assign agents to queues and manage presence names
- Review team activity and arrange supervisor coverage
- Listen, whisper, or join a live call to support an agent
- See flagged call moments and proposed routing changes
For the business
Room to evolve
- Guided Setup for channels, knowledge, queues, and your team
- Skills graded from 1 to 5
- A baseline forecast and a draft schedule you review and publish
- Connect HubSpot and try a configuration change in a sandbox
Your next move
Put KenetiCX in your
team’s hands.
Start a 14-day trial, or talk with Kenneth about your channels, queues, and team before you begin.
14 days · Credit card required · See pricing for seat and usage details