Start with the customer.
Explore customer details, readable history from earlier contacts, customer memory, and handoff reasons in a shared support workspace.
THE KENETICX PILOT
Your team.
Your workflow.
14 days to explore.
Explore what connected customer context, agent assistance, and explainable routing could change for your support operation—with a focused pilot of KenetiCX.
Up to four pilot teams · 14 days free · Direct support from Kenneth, the founder.
WHAT TO EXPLORE
Make the everyday work
the proving ground.
Bring a specific support challenge. Together, we can identify which capabilities and channel connections belong in your evaluation.
Keep your agents in control.
Evaluate Co-Agent drafts that your team reviews and sends, with knowledge and brand voice configured for your business.
Understand the next move.
Review routing explanations and the evidence behind proposed changes with Alloy HX, the intelligence engine inside KenetiCX.
DEFINE SUCCESS TOGETHER
Agree on the questions.
Then look for evidence.
Choose measures that reflect your operation. These are starting points for discussion; your pilot scope and evaluation criteria are agreed together.
Customer continuity
Does the receiving agent have the context they need after a handoff?
Agent usefulness
Are suggested drafts relevant, and how much editing do agents need to do?
Routing clarity
Can your team understand why a conversation reached a particular queue?
Operational fit
How well does the workflow fit your team’s channels, knowledge, and daily routines?
BEFORE YOU BEGIN
A few practical details.
Who should explore a pilot?
Support leaders with a specific workflow to evaluate and a team that can share practical feedback. Bring your current channels, approximate agent count, and the problem you want to solve to the first conversation. Voice, chat, SMS, and email are live. WhatsApp is available on request. We will confirm the connections needed for your pilot.
What does the pilot cost, and how long does it run?
The pilot is free for 14 days, with direct founder support for up to four teams. During the pilot, usage is included — no separate per-minute or per-message charges. Standard pricing after the free period is $99 per agent per month. We agree on your team size, workflow, and setup before starting.
Do we need to move every channel at once?
The starting point is a focused workflow. Discuss your existing tools and channel requirements so we can confirm the setup and integrations needed for your scope.
Can I explore the product first?
Yes. Open the interactive demo → for an illustrative product tour and customer-chat sandbox. The pricing page also explains the standard self-serve offer.
LET’S TALK ABOUT YOUR TEAM
What would you
like to improve?
Tell Kenneth about your support operation and the workflow you have in mind. Start the conversation, then agree on the right scope.
Bring your starting point.
Your company, approximate agent count, current channels, and one challenge you want to work through.
[email protected]Or open a draft in your email app from the address above.