Privacy policy

Who we are

Unified KenetiCX is built and operated by OmnisonrAI, a company based in the United States. For anything in this policy, contact Kenneth Miller at kenneth@omnisonrai.com.

Two different situations are covered here. When you visit this site, book a demo, or sign up for a trial, we decide what is collected and why. When a business runs its contact center on KenetiCX, that business decides; we process its customers’ data on its instructions. The second half of this page explains that difference.

What we collect on this website

• Enquiries and demo requests. Your name, work email, company, and what you asked. We use it to answer you and to follow up on that request. Basis: our legitimate interest in responding to someone who contacted us.
• Product updates. Only if you tick the box asking for them. You can unsubscribe from any message. Basis: your consent.
• Trial sign-ups. Business name, your email, and the workspace address you choose. Payment details go straight to Stripe; we receive a customer reference, never a card number. Basis: performance of a contract.
• The demo sandbox. Messages you type into the chat on the demo page are processed like a real conversation, including by OpenAI, and stored in a demonstration workspace that is periodically reset. Please do not enter real personal details there.
• Server logs. Our hosting providers keep standard request logs (IP address, browser, pages requested) for security and reliability.

Cookies and tracking

This website sets no advertising or analytics cookies and loads no third-party trackers. The dashboard at app.keneticx.com sets two cookies needed to keep you signed in, and the chat widget keeps a conversation identifier in your browser so a conversation can continue across page loads. That is all.

Data inside a customer’s workspace

A business that uses Unified KenetiCX is the controller of its customers’ data: conversations, call recordings and transcripts, contact details, and whatever it chooses to connect from its own CRM. OmnisonrAI processes that data only to provide the service, under our agreement with that business. If you are a customer of one of those businesses and want to exercise your rights over that data, contact the business; we will help them act on your request.

• Redaction before storage. Card numbers and government identification patterns are removed from messages before they are stored and before any text is sent to an AI provider.
• Isolation. Every workspace’s data is separated at the database level. Staff of one business cannot reach another’s data.
• AI with a human in the loop. Assistant drafts are suggestions; a person on the business’s team decides what is sent. Routing decisions are recorded with the reason they were made.
• Connected CRMs. If a business connects its CRM, we look up a customer’s record by email to show its agents context, and write back a short note (channel, sentiment, priority). Message text is never written to a CRM.

Who processes data for us

We use the following providers. Each holds only what its role needs, under its own data processing terms.

HubSpot

Our CRM and support desk. Enquiries, trial sign-ups and support requests are recorded here. Data processing terms

Stripe

Payment processing for subscriptions. We never see or store card numbers. Data processing terms

Twilio

Phone calls, SMS and call recording for customer workspaces. Data processing terms

OpenAI

Generates assistant replies and drafts from a workspace's approved knowledge base. Card and government-ID patterns are removed before any text is sent. Data processing terms

ElevenLabs

Speaks queue announcements and voicemail prompts in a workspace's chosen voice. Data processing terms

Postmark

Sends and receives email on behalf of customer workspaces. Data processing terms

Twilio SendGrid

Sends account email such as invitations and password resets. Data processing terms

Microsoft Entra ID

Optional single sign-on for staff. We verify the sign-in token and never hold a password for it. Data processing terms

Railway

Hosts the API and database. Data processing terms

Vercel

Hosts this website and the dashboard. Data processing terms

How long we keep it

Nothing is deleted automatically on a timer, and nothing is kept longer than its purpose. Enquiry and trial records stay while the conversation or the account is active and are deleted on request. A customer workspace’s data is kept for as long as the workspace exists; when a business closes its account, the workspace and its customers’ data are deleted. We keep a minimal audit record of administrative actions (who created, suspended or deleted a workspace and when) for security and accountability after a workspace is gone.

Payment records are retained by Stripe for as long as tax and accounting law requires.

Your rights and how to use them

You can ask what we hold about you, have it corrected, have it deleted, or object to how it is used. Wherever you live, we will act on the request. We answer within 30 days and never charge for it.

The quickest route is our data request form, or email kenneth@omnisonrai.com with the subject “Data request”.

Every marketing email carries an unsubscribe link. Replies to your own enquiry stop the moment you ask.

Security

Data is encrypted in transit. Passwords and API keys are stored only as hashes; credentials a business gives us for a connected system are encrypted at rest. Access to production systems is limited to the people who operate them. If we ever learn of a breach affecting your data, we will tell you and any affected business without undue delay.