Demo
One conversation, start to finish.
Eight illustrative scenes, about a minute. Follow the customer experience through Unified KenetiCX, powered by Alloy HX. Then try the customer-chat sandbox.
01 / 08 · Customer
A message lands.
Chat widget on the tenant's own site. Same pipeline as a phone call, SMS, or email.
What you just watched
Under the hood, each scene is a real feature.
- Redaction
- Card and SSN patterns are stripped before anything is stored and before any OpenAI call.
- Routing
- Onto a queue the business defined. Sentiment, VIP, and compliance overrides layer on top. Structured reason codes on every decision.
- Screen-pop
- Who, why, and memory — before the agent says hello. Voice escalations ring the browser softphone.
- Co-Agent
- Drafts and warnings for the agent handling an escalated thread. Insert, edit, or ignore. Send is always a separate button.
- Transfer
- Agent-to-queue, same channel, with a note. The contact re-enters with priority, not from the back of the line.
- Presence
- An agent on a call is busy for the call — automatically, from the carrier's own events — and available again after.
- Routing intelligence
- Once a workspace has real history and opts in, Alloy HX proposes topic-to-queue changes from agents' own transfers, with a 30-day backtest. Human-approved by default; autonomous only if the workspace chooses it.
- Version history
- Every routing change snapshots what came before. Restore is whole-config and itself revertable.
Live sandbox
Now talk to it. For real.
The chat launcher in the bottom-right corner is the real widget — the same one-line script a business pastes on its own site — pointed at a real workspace on production: Northwind Outfitters, a fictional outdoor-gear retailer with its own knowledge base, support hours, and three live queues. OpenAI writes the replies in that brand’s voice. Alloy HX routes, scores, and writes a reason for every message you send.
Loading the widget from api.keneticx.com…
Try asking
- What are your hours?
- Can I track my order?
- What's your return policy?
- Do you price-match discounts?
- Is there a warranty on tents?
- My tent arrived damaged.
Behind the widget: identity resolution, redaction of card and SSN patterns before storage and before OpenAI, sentiment and urgency scoring, a routing decision with reason codes onto one of the three queues, and a conversation record — all real, all audited. If Aiden says it’s bringing in a team member, that’s the escalation rule firing on a frustrated or urgent message; in a real workspace an agent would get the screen-pop from the tour, but no agents are staffed here. Rate-limited per visitor. Please don’t share anything personal — and if you do, the tour above shows what happens to it.
Bring a better experience to every conversation.
Your queues, your voice, your knowledge base—with routing that accounts for sentiment and explains the next step. Start a 14-day trial; credit card required. See pricing for seat and usage details.