Priced for a team, not a trial.

$99 / agent

Start with the team and workflow you want to evaluate. Our founder-supported pilot welcomes up to four teams for 14 days free.

• Voice, chat, SMS, and email. WhatsApp available on request
• Guided Setup, and skills graded from 1 to 5
• Workforce planning you turn on: a baseline forecast that improves as your data grows, and a draft schedule you review and publish
• AIKen answers questions about the workspace and does not change it on its own
• Customer identity and readable history of past contacts in the Agent Desktop
• Supervisor escalation, team views, and coverage arrangements
• Recording settings, spoken-notice configuration, and agent recording controls
• Conversation, agent, voice, and quality reports with filters and CSV export
• Your workspace: queues and hours, brand voice, knowledge base, the paste-in chat widget
• Agent Desktop with browser softphone, screen-pop, queue transfer, Hold on a bridged call, custom presences, and after-call wrap-up
• Alloy HX — routing with written reasons, customer memory, sentiment, Co-Agent drafts that never auto-send
• AI-drafted queue setup, routing version history with Restore, and enhanced routing suggestions with a backtest
• Supervisor, quality, and backoffice portals; listen, whisper, and barge; AI-assisted quality scoring with a human review queue; governance report and audit log
• Entra SSO, multifactor authentication, API keys, Stripe seat billing
• Agent queue assignments and CSV roster import with preview
• HubSpot contact context and handoff notes with your connected HubSpot account
• Configuration sandboxes and in-app support tickets

Warm transfer supports private consultation on bridged voice calls. Sandboxes copy configuration, not customer conversations, agents, or billing, and do not support inbound calling or promotion to production.

During the pilot, usage is included — no separate per-minute or per-message charges.